FAQs
Straight answers before you join.
We believe membership details should be clear enough to understand without a sales call.
What is included?+
Every plan includes a personalized maintenance calendar, reminders, preferred service pricing, and priority scheduling. HomeShield and Complete add annual eligible services that accrue monthly.
When do included services start?+
Benefits accrue monthly over the membership year and can be scheduled once earned. They are not a same-day service contract.
Can I cancel?+
Yes. Cancellation is self-service and becomes effective at the end of the current paid month. Unused annual allotments are forfeited at cancellation.
What if I already had the work done?+
Your calendar can reflect recent work. Included benefits still follow the plan’s monthly accrual and anniversary-reset rules.
Do you perform repairs or licensed work?+
HomeShield focuses on maintenance. Repairs and work requiring a licensed trade are either referred out or performed only by appropriate licensed and insured third-party providers.
Who comes to my house?+
Services are coordinated with appropriate providers. We do not publish individual credentials or provider details until they are verified for the service and market.
What if weather cancels a service?+
Weather-sensitive work is rescheduled for the next reasonable appointment window.
Do I need to be home?+
An adult must be present or an approved access arrangement must be in place. Safe, clear access to relevant areas is required.
What if I move or have a rental property?+
A membership covers one enrolled single-family residence in an active ZIP. Moving or adding a property may require a coverage review or a separate membership.
How does billing work?+
Memberships are monthly, billed monthly, and renew automatically until cancelled. Full billing disclosures appear before purchase is available.
Is HomeShield a home warranty?+
No. HomeShield is a maintenance membership, not a warranty, insurance product, or repair guarantee.